El personal de la Empresa de Pasajeros ayud\u00f3 a reunirse con sus familiares a 73 personas extraviadas en paradas, estaciones y unidades de transporte del Troleb\u00fas y Ecov\u00eda durante el primer semestre de este a\u00f1o.<\/p>\n
\u201cCada segundo cuenta. Cuando logramos el reencuentro con su familia entendemos que nuestro trabajo va m\u00e1s all\u00e1 de llevar pasajeros\u201d, manifestaba Rosita Pachacama, funcionaria del Servicio de Atenci\u00f3n al Usuario (SAU) de la empresa municipal, luego de ayudar a una familia a reunirse con una menor de edad con discapacidad intelectual.<\/p>\n
La peque\u00f1a ni\u00f1a lleg\u00f3 desorientada junto a su animal de compa\u00f1\u00eda en la Estaci\u00f3n El Recreo. \u201cMantenemos la calma y activamos el protocolo para personas extraviadas, con el Centro de Control, SAU, personal de seguridad de la empresa, Agentes Metropolitanos y la Polic\u00eda Nacional\u201d, agreg\u00f3 la servidora p\u00fablica.<\/p>\n
El \u201cProtocolo de actuaci\u00f3n en caso de usuarios extraviados en los corredores administrados por la Empresa de pasajeros\u201d, que es de aplicaci\u00f3n obligatoria para los trabajadores de la instituci\u00f3n municipal, determina las acciones y forma de abordaje priorizando la seguridad y el bienestar de la persona.<\/p>\n
Asimismo, cabe indicar que en casos que involucren a personas vulnerables, el personal activa el protocolo de atenci\u00f3n prioritaria, incluyendo la notificaci\u00f3n inmediata a la Polic\u00eda Nacional, Direcci\u00f3n Nacional de Polic\u00eda Especializada para Ni\u00f1os, Ni\u00f1as y Adolescentes (Dinapen), servicios sociales o de salud.<\/p>\n
En 2024, la Empresa de Pasajeros registr\u00f3 172 casos de personas extraviadas, mientras que en 2025 fueron 131.<\/p>\n
Con transporte seguro, Quito renace.<\/p>\n","protected":false},"excerpt":{"rendered":"
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